Verbal Conflict Resolution: 16 Brains: A Description of Mental Health Diagnoses Webinar

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Includes a Live Event on 07/20/2022 at 12:00 PM (CDT)

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Verbal Conflict Resolution: 16 Brains: A Description of Mental Health Diagnoses
07/20/2022 at 12:00 PM (CDT)   |  90 minutes
07/20/2022 at 12:00 PM (CDT)   |  90 minutes For over 30 years Chris Dafler has participated in or taught Verbal De-escalation classes. The consistent question Chris hears is “why are individuals demonstrating these particular actions”. This is what lead Chris to create Verbal Conflict Resolution. The unique characteristics of Verbal Conflict Resolution (VCR) include description of mental health diagnoses (16 Brains), explanation of causation due to mental status, application to practical situations, and utilization of plain language to apply to a wider variety of students.
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Verbal Conflict Resolution: 16 Brains: A Description of Mental Health Diagnoses Certificate
1.5 CEU credits  |  Certificate available
1.5 CEU credits  |  Certificate available Verbal Conflict Resolution: 16 Brains: A Description of Mental Health Diagnoses Certificate
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For over 30 years Chris Dafler has participated in or taught Verbal De-escalation classes.

The consistent question Chris hears is “why are individuals demonstrating these particular actions”?

This is what lead Chris to create Verbal Conflict Resolution. The unique characteristics of Verbal Conflict Resolution (VCR) include description of mental health diagnoses (16 Brains), explanation of causation due to mental status, application to practical situations, and utilization of plain language to apply to a wider variety of students.                                                    

Chris Dafler

BA, Psychology, Master Certified CPI (NCI, APS, ASD), Trauma Informed Care, CISM


Chris Dafler is the creator of Verbal Conflict Resolution (VCR), an evidence based verbal de-escalation program with a focus of working with a variety of mental health diagnoses.

Currently Chris is the divisional CPI Coordinator for a large hospital system in Asheville NC. He is a Master certified instructor and ranks 3rd in hours and students taught, out of the nearly 670 CPI instructors at the entire hospital enterprise. 

Chris has been passionate about mental health his entire career, and teaching Verbal Conflict Resolution has been an avenue to help enhance others understanding of mental health. In his free time, he enjoys playing Disc Golf, bird watching, gardening, cooking, spending time with friends, & family, and especially his lab puppies Kenny Rogers, & Dolly Parton. 

Provider approved by the California State Board of Nursing, Provider # CEP17490 for 1.5 continuing education credits

This course is - Clinical / Accredited

• Identify issues that are leading to poor morale in hospitals and healthcare organizations
• Discuss the science of positive psychology 
• Describe tactics to boost morale and create a more positive environment